In our first article, we introduced the servitization maturity model and its four stages. In this piece, we examine why companies typically progress through these stages step by step — and how technology, processes, and organizational readiness shape that journey.Servitization requires a strong foundation of technology, processes, and organizational capabilities. This backbone allows manufacturers to […]
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Many manufacturers recognise the value of shifting from product sales to service-based revenue, but fewer know how to make the transition. This article introduces the four stages of servitization maturity and the technologies that enable each step.Traditional manufacturing is under strain: saturated markets, rapid technological change, rising customer expectations, and stricter sustainability rules have made […]
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The EU Cyber Resilience Act, active since December 2024 with full obligations from December 2027, requires manufacturers to integrate security into product design or face fines up to €15 million and EU market exclusion. NIS2 adds supply-chain mandates with fines up to €10 million. Compliance is now a condition of market access, not an optional […]
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Servitization, the shift from selling equipment to delivering ongoing outcomes, is redefining manufacturing competition. Service contracts can deliver margins of 25% or more, compared to roughly 10% on new equipment sales. According to McKinsey, OEMs with strong service offerings achieve total shareholder return twice that of their peers.Why Is Manufacturing Changing Now?Manufacturing is changing because […]
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